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ColdMail

Privacy Policy

Last updated: 11 July 2025

Welcome to ColdMail (“Coldmail,” “we,” “our,” “us”), a service of Cold Stack Innovation LLC, WY 82001 USA. We respect your privacy and are committed to protecting your Personal Data. This policy describes how we collect, use, share, and safeguard your information.

1. Scope

This policy covers data processed when you:

  • Visit https://coldmail.app;
  • Create or manage an account;
  • Purchase or use our Google Workspace inbox services;
  • Interact with our support team.

2. Information We Collect

2.1 Data you provide

Category Examples
Account Data Name, email address, company, billing address
Payment Data Last four digits of card, payment token (handled by our processor)
Service Data Domain names, user-name conventions, API keys you choose to store

2.2 Data we collect automatically

  • IP address, browser type, operating system
  • Pages visited, time spent, referring URLs
  • Device identifiers and telemetry

2.3 Cookies & similar tech

We use necessary cookies for login sessions and optional analytics cookies (opt-out available via cookie banner).

3. How We Use Your Data

  1. Service delivery (provision inboxes, DNS setup, dashboard access)
  2. Billing & account administration
  3. Customer support & incident notifications
  4. Security, fraud-prevention, and abuse detection
  5. Legal compliance (tax, accounting, lawful requests)

We rely on one or more legal bases (e.g., contract performance, legitimate interest, consent where required).

4. Sharing & Disclosure

We never sell your data. We share it only:

  • Service providers (payment processors, hosting, email, analytics) bound by confidentiality;
  • Legal or regulatory bodies when required by law;
  • Business transfers (merger, acquisition, asset sale);
  • With your consent.

5. International Transfers

Data may be processed in the United States and other countries. Where required, we use Standard Contractual Clauses or comparable safeguards.

6. Security Measures

  • TLS 1.2+ encryption in transit
  • At-rest encryption of sensitive fields
  • Role-based access controls
  • Routine security audits

7. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict processing of your Personal Data. To exercise these rights, email support@coldmail.app.

8. Data Retention

We retain Personal Data only as long as necessary to fulfill the purposes outlined above, unless a longer retention period is required by law.

9. Children

ColdMail is not directed to children under 13. We do not knowingly collect data from children.

10. Changes

We may update this policy periodically. Material changes will be announced via the website or email.

11. Contact

For privacy questions, email support@coldmail.app.